PRIVACY POLICY – MAURITIAN FOODS ONLINE

Who we are

Hello: Our website address is: https://mauritianfoodsonline.com

Mauritian Foods Online is committed to protecting your privacy and handling your personal data transparently and securely.

1. Introduction

This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our website. It also explains your rights under applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Personal Data We Collect

2.1 Device Information

When you visit our website, we automatically collect:

• • IP address
  • Browser type and version
  • Time zone
  • Pages viewed and interaction data
  • Referring websites or search terms

This is collected via:

• • Cookies
  • Log files
  • Web beacons, tags, and pixels

2.2 Order Information

When you make or attempt a purchase, we collect:

• • Name
  • Billing and shipping address
  • Payment details (processed securely via payment providers)
  • Email address
  • Phone number

2.3 Marketing Data

If you opt-in to marketing communications, we collect:

• • Email address
  • Mobile phone number
  • Marketing preferences
  • Interaction data (e.g. email opens, clicks)

2.4 Embedded Content

Content from third-party websites (e.g. videos) may collect data as if you visited those sites directly.

3. How We Use Your Personal Data

We use your data to:

3.1 Order Processing

• • Process and fulfil orders
  • Manage payments and deliveries
  • Send order confirmations and updates

3.2 Customer Management

• • Administer your account
  • Provide customer support
  • Communicate with you

3.3 Security & Fraud Prevention

• • Verify transactions
  • Detect and prevent fraud

3.4 Website Improvement

• • Analyse website usage
  • Improve functionality and user experience

3.5 Marketing Communications (With Consent Only)

If you have opted in, we will use your data to send:

• • Promotional offers
  • Product updates
  • Seasonal campaigns

We do not send marketing communications without your explicit consent.

4. Marketing & Communications

4.1 Consent

You will only receive marketing communications if you have:

• • Actively opted in (e.g. ticking a checkbox)

We do not use pre-ticked boxes or implied consent.

4.2 Channels

Marketing may be sent via:

• • Email
  • SMS (text messages)

4.3 Third-Party Processors

We use third-party platforms, including Brevo, to send marketing communications.

This means your data (name, email, phone number) may be processed securely by these providers solely for marketing delivery.

4.4 Opt-Out

You can withdraw consent at any time:

• • Click “unsubscribe” in emails
  • Reply “STOP” to SMS messages
  • Email us at [email protected]

4.5 Anti-Spam Compliance

All communications:

• • Clearly identify Mauritian Foods Online as the sender
  • Include an easy opt-out method
  • Comply with UK PECR and anti-spam laws

5. Sharing Your Personal Data

We share data with trusted third parties where necessary:

• • Payment processors (e.g. card providers, PayPal)
  • Delivery providers
  • Analytics providers such as Google Analytics
  • Marketing platforms such as Brevo

We ensure all third parties comply with data protection laws.

6. Behavioural Advertising

We may use your data for targeted advertising via platforms such as:

• • Facebook
  • Instagram
  • Google
  • TikTok

You can opt out via platform settings or industry tools like:
https://optout.aboutads.info/

7. Cookies

We use cookies to:

• • Enable website functionality
  • Analyse performance
  • Support marketing

You can manage cookies via your browser settings.

8. Do Not Track

We do not currently alter our data practices in response to “Do Not Track” signals.

9. Your Rights

Under UK GDPR, you have the right to:

• • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent (for marketing)
  • Data portability

To exercise your rights, contact us at [email protected]

10. Data Retention

We retain:

• • Order data: for legal, tax, and accounting purposes
  • Marketing data: until you withdraw consent or unsubscribe

After this, your data will be deleted or suppressed.

11. International Transfers

Some of our third-party providers (e.g. Brevo or analytics tools) may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

12. Security

We implement appropriate technical and organisational measures to protect your personal data.

13. Minors

This website is not intended for individuals under the age of 16.

14. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

15. Contact Us

Contact Details: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Mauritian Foods Online

FOODS WAY LIMITED

Company Number: 16215334

Privacy Compliance Officer

Edmonton Green Shopping Centre,

London, N9 0TZ,

United Kingdom